Business Analyst I – Macon, GA

Primary Responsibilities

This is not a remote position. Must be able to commute to office in Macon, GA. No sponsorship or relocation assistance available.

Location: Macon, GA with travel to multiple locations as needed. Expected travel is ~10-15%.

Position Summary

The Business Analyst I serves as a critical bridge between business operations and technology, working across all departments to analyze workflows, identify inefficiencies, and implement solutions that drive operational excellence. This role combines analytical problem-solving with hands-on technical work, supporting our multi-location fuel distribution operations through process improvement initiatives, technology evaluations, project coordination, and platform administration.

Primary Responsibilities

Process Analysis & Improvement (40%)

• Partner with department leaders across logistics, accounting, and administrative functions to document current business processes and identify improvement opportunities
• Conduct workflow analysis to eliminate redundancies, reduce manual work, and increase operational efficiency
• Develop process maps, standard operating procedures, and training documentation
• Measure and report on the effectiveness of implemented process changes
• Facilitate cross-departmental collaboration to resolve process bottlenecks

Technology Research & Solution Identification (25%)

• Research and evaluate software platforms, tools, and technologies that address identified business needs
• Prepare detailed cost-benefit analyses and vendor comparisons with recommendations
• Conduct product demonstrations and proof-of-concept testing
• Stay current on industry technology trends relevant to fuel distribution and enterprise systems
• Assess integration requirements with existing systems including ERP, logistics platforms, and others

Project Management & Implementation (20%)

• Coordinate technology implementation projects from requirements gathering through deployment
• Develop project plans, timelines, and communication strategies
• Track project milestones, manage stakeholder expectations, and escalate issues appropriately
• Facilitate user acceptance testing and coordinate training for new systems
• Document project outcomes and lessons learned

Platform Administration (10%)

• Provide light administration for business applications and SaaS platforms
• Manage user access, permissions, and basic configuration changes
• Coordinate with IT infrastructure team on system integrations and data flows
• Monitor system performance and user feedback to identify enhancement opportunities
• Assist with troubleshooting application issues and coordinate vendor support when needed

Additional Duties (5%)

• Support data analysis and reporting initiatives using Excel, Power Query, and business intelligence tools
• Participate in IT strategic planning and budgeting processes
• Contribute to documentation of IT policies, procedures, and standards
• Assist with other projects and duties as assigned by leadership