Collections Specialist

Location: Macon, GA

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Primary Responsibilities

Job Summary: We are looking for a detail-oriented Collections Specialist to join our Accounts Receivable team in Macon, GA. This role is essential in ensuring smooth financial operations by managing customer accounts and providing excellent customer service.

Reports to: Office Manager

Key Responsibilities
Past Due Payment Outreach
• Monitor and identify overdue accounts
• Contact accounts with overdue balances
• Maintain records of payment outreach and contacts
• Follow-up
• Communicate with internal dispatch teams and sales representatives regarding delinquent accounts

Invoice Discrepancy Resolution
• Communicate with billing departments to resolve customer related invoicing issues
• Customer facing invoice explanation

General Outreach Response
• Provide invoice and/or statement copies
• Weekly payment summaries for specific accounts

Legal Documentation
• Draft payment plans for management approval & present the plan once approved
• Draft final notices & follow through with acknowledgement by the given account
• Communicate with outside agencies regarding delinquent accounts (as needed)

What We’re Looking For
• Strong data entry skills with attention to detail
• Proficiency in Microsoft Excel, Word and Email
• Prior customer service experience
• Ability to multitask and problem-solve efficiently

Benefits

• Vacation Leave
• Birthday Leave
• Sick Leave
• 401k, Profit Sharing, and Retirement plan
• Medical, Dental, Vision, Life, and other Ancillary Insurance Plans

Why join us?

• Stable, full-time position with a reputable family-owned company
• Collaborative and supportive work environment
• Opportunities for growth & development in accounting and finance

If you are a detail-oriented professional with a passion for organization and customer service, we encourage you to apply!