IT Manager

Primary Responsibilities

Job Summary: The IT Manager is responsible for overseeing the reliable operation, maintenance, and advancement of the company’s technology systems. This role includes managing infrastructure, hardware, software, network systems, and end-user support. The IT Manager will collaborate with all departments to understand business needs and develop effective technology solutions to support company operations. This is a full-time in-office position in our Macon, GA Headquarters.

Reports to: Vice President of IT

Duties and Responsibilities
• Develop and enforce IT policies and procedures to ensure data security, system integrity, and operational efficiency.
• Attain deep familiarity with the company’s ERP data structure.
• Oversee the design, implementation, and maintenance of the entire technology infrastructure including servers, workstations, CCTV systems, and networks in conjunction with third party administrators.
• Partner with departmental leaders to assess and meet technological needs through custom solutions.
• Provide Tier 1–3 technical support for hardware, software, and network issues, including ticket management, resolution tracking, and end-user communication.
• Coordinate with third-party vendors and support partners for issue resolution and project implementation.
• Periodically travel to remote offices for hands-on support, troubleshooting, and maintenance.
• Stay up to date with emerging technologies and recommend upgrades or new systems as needed.
• Be available outside of normal business hours for critical infrastructure maintenance and urgent issue resolution.

Requirements and Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in an IT department or similar role.
• Proficiency with Microsoft technologies: Windows Server, Hyper-V, Office 365, Azure.
• Experience with VMWare, Cisco networking equipment, and general networking concepts.
• Strong leadership and team management skills.
• Proven troubleshooting, analytical, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Demonstrated commitment to exceptional customer service.
• Thorough understanding of IT security standards and best practices.
• Experience with help desk/ticketing systems, remote support tools, and remote desktop software.
• Experience with project management methodologies is a plus.
• Must be able to lift and move objects over 50 lbs.
• Ability to stand, sit, kneel, and perform physical tasks related to hardware maintenance.
• Reliable transportation to travel to and from remote sites/offices as needed.
• Must pass a pre-employment drug screening and background check.