Tank Monitor Coordinator

Location: Macon, GA (Headquarters)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Reports to: Equipment Division Manager

About Us:

Walthall Oil Company is a family-owned fuel and lubricants distributor serving Georgia, Florida, and South Carolina. A key part of our business is providing fuel and lubricant tanks to customers on a usage agreement, ensuring they stay filled using our wireless tank monitors and telemetry data. With over 3,500 wireless tank monitors in operation, we are looking for a dedicated Tank Monitor Coordinator to assist in managing and maintaining this critical system.

Primary Responsibilities

Job Responsibilities:
SMARTank Portal Management

Oversee all monitor setups and configurations
Create customer view access as requested

Monitor Installation & Maintenance

Install wireless tank monitors in the field
Identify malfunctioning monitors and implement solutions
Assist personnel with troubleshooting and support calls

Monitor Returns & Replacement (RMA Process)

Complete and track RMA cases
Monitor outbound & inbound shipments

Fluid Management Support (Tecalemit)

Assign and manage user access
Test units before deployment

Customer & Administrative Support

Greet walk-in customers, create orders, and process checkouts
Maintain office records, including monthly build documents, packing slips, and related paperwork
Process PO receiving and create tank serial numbers

Training & Backup Assistance

Cross-train to provide backup assistance as needed

Requirements

What we’re looking for:

Data entry skills with high attention to detail
Proficiency in Microsoft Excel, Word, and Email
Strong customer service experience
Ability to multitask and problem-solve in a fast-paced environment

Benefits

Vacation Leave
Birthday Leave
Sick Leave
401k, Profit Sharing, and Retirement plan
Medical, Dental, Vision, Life, and other Ancillary Insurance Plans

Why Join Us?

Stable, full-time position with a reputable family-owned company
Hands-on role with both office and field responsibilities
Opportunities for growth and learning in technology and fuel management

If you have the skills and passion for technology, customer service, and problem-solving, we want to hear from you!